Help center
Answers, guides, and recommendations for using AltairSMM.
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Orders
Everything about creating, tracking, and managing orders.
What do order statuses mean?Why has my order not started?Can I cancel an order and get a refund?What should I do with a partial order?
All articles Payments & balance
Top-ups, charges, and refunds.
How do I add funds?How are orders paid for?Why is my top-up awaiting payment or review?Where can I view transaction history?
All articles Account & security
Sign-in, account recovery, and notifications.
How do I sign in?How do I secure my account?How do I restore access?Where can I configure notifications?
All articles Integration & API
Connect, configure, and use the API.
How do I get an API key?How do I connect Perfect Panel API?Common API errorsWhere can I find API request examples?
All articles Popular articles
What do order statuses mean?A quick explanation of the stages an order goes through.Why has my order not started?What to check when an order has not moved to fulfilment.How do I add funds?How the current balance top-up flow works.Why is my top-up awaiting payment or review?How to check an invoice, its expiry, and credited funds.How is a refund displayed?Where to find the amount of an already processed refund.