Why has my order not started?
What to check when an order has not moved to fulfilment.
Updated: October 29, 2026
Check the order details
If you see Awaiting payment, complete the payment first. For Paid, Queued, Submitted to provider, or In progress, open the order card: important messages appear beside the status.
Check the link
The link must point to the selected profile, channel, post, or bot and be accessible. If needed, create a new order with the correct link through New order.
When to contact support
If there is no clear message in the order card and Contact support is available, use it. The order number will be added to the request automatically.
- Open the order.
- Check its status and parameters.
- Use Contact support if it is displayed.