Refund rules
These rules form part of the Terms of service and explain how to cancel an order or request a refund. They do not restrict mandatory consumer rights under applicable law.
1. How to make a request
Contact the operator using the contact details below or through the order page. Include the order number, email, a description of the issue and, if needed for verification, the target URL. Do not provide passwords, verification codes, full payment credentials or other secrets.
2. Cancellation before and during provision
You can request cancellation at any time. If provision has not started, the operator will check whether cancellation is possible. If the service has been provided in full or in part, the decision and refund amount take account of services actually provided and actual expenses where law permits this.
3. What we review
The operator compares the server-side quote, selected option, status history, quantity actually provided, target availability, refill terms and the information supplied by you. For a technical error, duplicate charge or an impossible order, the operator assesses a refund or another resolution based on the circumstances.
4. Decision and timing
The operator will communicate the decision and, if approved, the refund amount and available method. Consumer requests with a statutory deadline are handled within that deadline; all others within a reasonable time after sufficient information is received. The request history and decision are recorded in the order system where technically possible.
5. Refund method
The refund method is selected with regard to applicable law, the original payment method, payment-provider capabilities and fraud-prevention measures. The operator may request only the information needed for a safe refund. Posting time after a refund is sent depends on the bank, payment provider or payment method.
6. Important conditions
An incorrect, removed, private or unavailable target can prevent provision. This is considered when a request is reviewed but does not itself remove mandatory user rights. Services do not guarantee sales, reach, recommendations or another business outcome unless an option expressly says otherwise.
7. If you disagree with a decision
Reply to the operator’s message or send a further request with the order number and new information. The parties will try to resolve the matter without court action; the user keeps all remedies available under applicable law.
Operator contact and details
- Operator
- ИП Наумов Филат Александрович
- Tax ID
- 165813377035
- Registration ID
- 325169000019600
- Effective date
- 13.09.2026
- Contact
- support@altairsmm.com